Read our Return and Exchange policy below for everything you need to know about returning or exchanging your order or product. Please note that the Return and Exchange policy—and any reference to “your item” below—does not include accessories. All returns and exchanges are performed at the sole discretion of TechnoForce LTD and its nominated representatives. All decisions on individual cases are determined by TechnoForce LTD and its nominated representatives and are final. Products returned to TechnoForce LTD without an RMA code or authorization may be refused on delivery and the sender will be responsible for all costs. LODGE YOUR RETURN
PRIOR TO SHIPPING
A full refund is available at any time prior to the processing and shipping of your order. This includes pre-ordered items. It may also be possible to exchange your item prior to shipping from the TechnoForce LTD warehouse. Please use our 'Contact Us' feature to request this. If the item has already been shipped at the time that your request is read and processed by TechnoForce LTD representatives, the case will be treated as an ‘unopened box’ return. Please see terms and conditions for this return type below.
DOA (DEAD ON ARRIVAL) ITEMS
Your item may be eligible for DOA exchange if it develops a software or hardware malfunction that causes the product to become inoperable and is covered under the warranty terms and conditions. Please note that instances of physical damage, liquid ingress damage and other causes excluded from the warranty terms and conditions are not covered by this return or exchange policy. DOA exchange is only available within 48 hours of receipt of the product. In order to make a DOA exchange claim, you are required to log an issue report through the contact form within the 48-hour period.
Failure to complete and submit this form within the 48-hour period will result in your product being processed through the regular warranty process. You can return the product to TechnoForce once a valid RMA code or authorization has been issued. One of our technicians will assess the product, after which a replacement be sent or the item will be returned to you if no fault was found, or if the issue was corrected upon inspection.
WITHIN 30 DAYS - UNOPENED BOX
You may exchange your item for a refund, minus the shipping charges, for up to thirty days upon receipt of the order. If the item received does not match its specifications as described on the website, claims must be raised with TechnoForce within 48 hours of receipt. Failure to do so will void any return or refund claim on that basis.
You are required to obtain an RMA code from the TechnoForce LTD Care Team before returning the item. Refunds will not be processed until the item has been received and inspected by a TechnoForce LTD representative. The item must be received within 14 days of issuing the RMA code to you. The item will not qualify for an unopened box exchange or refund if the sealed plastic has been broken or tampered with in any way. In such cases, a processing fee equal to 5% of your product’s value will be deducted from the refund or from the total credit to be used for exchange for another item.
Why Buy from Us?
We promise to offer low prices across all consumer electronic products to our valued customers. To ensure that our customers have excellent online shopping experiences at TechnoForce, all our products are 100% original and brand new. All our prices have no hidden cost. We offer free shipping, for all in-stock item. TechnoForce also offers 30 days return policy and 24 months warranty for majority electronic products. That is why you can trust us with your purchases!
We dedicate to bringing big savings to our customer's purchases. With this aim, we are constantly working on improving our learned and developed sourcing and purchasing strategies, as well as building strong business relationships with global suppliers over the past few years. With our extensive supplier networks worldwide, we are now proud to offer a low and competitive price across all our electronic products.